Terms and Conditions
All orders are shipped via Fedex except P.O. Boxes, Hawaii and Alaska which are shipped via Priority Mail. Priority Mail shipments may take up to two weeks for delivery. Expedited service is available to Hawaii and Alaska and will result in a higher charge.
2. Order Processing:
Most orders are processed within 3 to 6 business days of receiving the order. During our busy summer months there may be longer processing times.
SoothSoft/Chillow.com uses Authorize.net to process your credit card details. Authorize.net's anti-fraud systems covers both SoothSoft/Chillow.com and the consumer/customer. SoothSoft Innovations Worldwide, Inc.'s Chillow.com website only stores the customer's name and address for the purpose of administration, tracking and delivery of purchased products only. If after entering their personal details the customer fails to complete the purchase for what ever reason, Chillow.com website does not retain any personal information. Cookies may be used on this site to allow the customer to view the website and place an order, and terminate as soon as they leave the site. Chillow.com will never pass on customer details to any other third party company for any reason.
We respect your privacy!
1. This store does collect demographic data and personal data to provide you a better internet experience.
2. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.
3. We hate spam as much as you do. So, we will NEVER send you any unsolicited email. If you choose to subscribe to receive our updates and promotions, you will receive a promotional email from time to time. Clear unsubscribe details are always shown on any promotional email.
4. If you choose not to receive our free promotions, we will only contact you to answer your queries and/or send you your order confirmation.
5. We may from time to time email or post surveys to measure your response to certain new additions to the website. As a rule, you are never forced to fill in these surveys. Furthermore, should you choose to fill in the survey's, you can choose to remain anonymous.